Doug of Shelby AL (04/12/09)
Certegy refused to process a check from our church account in payment of our website services with GoDaddy.com. I spent 4 days back and forth with a certegy person telling me that there was no reason our check should not clear and GoDaddy being unable to get it to go through. Finally, in desperation I asked to speak with a supervisor at Certegy who informed me that they simply were not going to process the check and there was nothing that could be done. Because of this and the many other similar compaints of this firm's arbitrary and capricious actions I WANT THIS COMPANY SHUT DOWN!!! I urge everyone not to do business with companies that use Certegy, not even in cash, and let them know the reason.
Our church's website was taken down over Easter weekend - a time when traffic would normally be expected to increase.
Sterling of Lakewood OH (12/17/08)
I went to the Target store in Rocky River tonight and had a personal check refused through Certergy, or whatever it's called. I spoke to the manager and he said he couldn't do anything about it. Well, I can. I will NEVER set foot in any of [their] stores again. I've been going to Target since it first appeared in the Cleveland area, even purchased a microwave from that store a few weeks before. I'm 54, have a credit score of about 720, have never had a personal check refused in my life until tonight, have about $5,000 in that checking account they refused! I will also strongly encourage my kids to never buy anything from [their] stores again, don't know or care what [their] malfunction is, [they] have lost a customer for life.
William of Tyler TX (04/02/09)
I purchased business cards at Office Max that cost $141 and change. I wrote a check today April 2, 2009 for the amount of the charge that the clerk at Office Max was required to check with Certegy. To my astonishment and embarassment the check was declined. I then paid Office Max with my American Express card after the clerk told me Certegy said there were not sufficient available funds to clear the check. I left the store wondering what had happened.
I called Certegy and was told that I met a flagged profile and there was nothing they could do. I called my bank and was told that, as I knew, there is several thousands of dollars available in the account and thousands more in a backup account MMA.
I gather that this is not a new problem. I would like to know if there is a class action suit for public embarassment against this company. I would like to join the action.
I am also writing to the Office Max CEO about their business associates. I am a former CFO of a large corporation and I would never do business with unethical people.
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